After major changes and economic challenges in 2020, 2021 is set to be the year of high hopes. New ideas should arise from overcoming difficulties - at least if Glenn González, the CTO of SAP Germany, has its way. In this post, he comments on the analysts' top tech trends for 2021. fashionglee
The topic of
digitization has been on everyone's lips for a long time. But often it
remains with words that are not followed by action. "In 2020, many
became aware that it was not just about getting rid of paper, but how relevant
the topic really is," says SAP Germany CTO Glenn
González . The degree
of digitization of a corporation is crucial when it comes to reacting
quickly to changes in the market.
Analysts' top tech trends for 2021
Many companies have
dealt well with the “new normal” since Corona - “precisely because they had a
high degree of digitization ,” González notes. The digital
change must definitely move into the center of the planning of
companies. A holistic view of all digitization options is recommended
here: from production and customer interaction to new work models that are
independent of location and time.
Tech Trend 1: Total Experience (TX)
Consulting firm
Gartner believes Total Experience is a key strategic technology trend this
year. At TX, customer, employee and user experiences are combined to
transform the bottom line of business. The goal: to improve the way users perceive the digital
world everywhere .
“The expectation that
everything has to be mobile has long been outdated. The use of voice
control, gesture control, chatbots or AI working in the background simplifies
interactions, supports decisions or takes them off completely, ”says González.
Interactions are
becoming more and more mobile, virtual and distributed: A TX strategy is
therefore essential for companies .
Tech trend 2: Intelligent Composable Business
For Gartner,
Intelligent Composable Business is another trend for 2021. This is understood
to mean companies that can adapt and fundamentally redesign themselves on the
basis of a current situation. Digital business strategies help drive
digital transformation. Companies must be able to make conclusion
based on current data and to implement and readjust them quickly.
Tech trend 4: digital platforms and ecosystems
The analysts at ISG Research see digital platforms and
ecosystems as an important trend for 2021. More and more companies are finding
access to scalable and standards-based IT solutions. The better monetization of the inventory data is
also in focus. The digital platform economy can therefore hardly be
stopped.
Digital platforms and ecosystems offer a level of
standardization for organizations that have grown heterogeneously. They
also allow companies to network internally and externally via
interfaces. The result: decentralized, globally scaling ecosystems made up
of complementary business partners and offers.
Companies could significantly improve their decisions if they
had access to more and better data and insights. Artificial intelligence is
already of great help today. "It's not just about analytics, but
about the intelligent use of AI in the process so that insights can also be
followed by actions," says González.
Tech trend 3: hyper automation
Hyper-automation has been one of the most important strategic
technology trends in the past few years - and it will remain so this year.
Hyper-automation, process automation and optimization means:
everything that can be automated in an organization should be
automated. Here, about helping machine
learning or automation as Intelligent
Robot Process Automation (IRPA) . But
software such as chatbots or voice and gesture control also helps to improve
processes. There are also solutions for process mining to make processes
transparent.